EnsureLayer data center remote / smart hands services are available at any data center within the Texas cities of Dallas, Fort Worth, Austin, San Antonio and Houston.
In comparison to standard data center remote hands, smart hands is a much more advanced and comprehensive solution. Standard remote hands covers basic tasks such as reboots and moving a KVM from server to server, whereas data center smart hands refers to full on-site management services provided by expert technicians who will dig deep, debug, troubleshoot and solve any problems you might be experiencing.
It also includes OS provisioning based upon requirements (Windows or Linux), BIOS/BMC flashing, network services and much more. There are no limitations, and smart hands technicians will handle tasks on all system layers, regardless of the application, operating system or circumstances.
The main role of our technicians is to solve your colocation related problems when they arise ,and handle on-site tasks as needed. Expert data center technicians are available on standby for both scheduled and emergency services (rapid incident response).
Technicians will work independently with minimal supervision, or work alongside a remote team, during projects or maintenance windows. This solution is backed by our EnsureLayer 100% satisfaction guarantee.
Our goal is to increase efficiency in your operations. If you're looking for a dedicated data center technician and reliable asset backed by EnsureLayer that truly cares about your success, look no further.
We're ready to help. Get in touch today to learn more.